A few weeks ago we posted part one of our FAQ’s. This week, we’re posting part two. And if you still have a question, please don’t hesitate to get in touch, we’re only a phone call, email or message away.
Q How long will my filter last?
Our filters are designed to last for up to 5 years under normal residential use, far longer than any other filter on the market.
Q Where should I place the unit for maximum effectiveness?
We always recommend that if you only have one unit, place it in the bedroom when you sleep. You can move the unit around the house during the day, but always ensure it is in the bedroom at night.
Q Where should I place it in the bedroom?
Your Austin Air Purifier can be placed anywhere in the bedroom, including corners, but must be at least four inches from the wall to give consistent effective results.
Q How much space does the air purifier effectively clean?
There are many factors that influence how much space a unit can clean. Corridors, ceiling height and the shape of a room can all affect air flow. As a general rule, we suggest using a standard size model for larger spaces and a junior size model for single rooms or small studio apartments.
Q What would cause a filter to fill up in less than 5 years?
Using the air purifier in an area with lots of pets, new carpeting, paint fumes, heavy smoking, urban pollution, etc. will diminish the filter’s life.
Q Does the unit produce any harmful substances?
No absolutely not. Austin Air Purifiers do not produce ozone, ions or negative ions.
Q Does the Austin Air purifier require any special maintenance?
Wipe the unit with a damp cloth when dusting your home and periodically vacuum the four sides of the outside screen with the brush attachment of your vacuum cleaner. This is the only regular maintenance required for the air purifier.
Q How much electricity is required to run the standard air purifier?
Austin Air Purifiers use an ordinary 120 volt outlet. Maximum draw is about 147 watts on the high setting or 1 cent per hour, average cost.
Q Is the air purifier noisy to operate?
Depending on the fan setting used, the noise level ranges from less than 50 to 62 decibels. The noise you hear is the fan as it circulates the air around the room. In order for an air purifier to be effective, it needs to push the clean air back into the room. Quiet air purifiers are not as effective as they don’t move the air. To clean a room quickly, we recommend the highest setting, after a short time the unit can be turned down to a lower setting. When on the lowest setting there is very little noise.
It is worth mentioning that ambient noise helps to block other noises and distractions that can interrupt sleep. Many of our customers find that after a short time, they can’t sleep unless their Austin is running.
Q Does the air purifier have any plastic parts?
The only plastic components in the air purifier are the fan blade, wheels or feet and the control dial on the front of the unit.
Q Why is there no indicator light, to signify the filter needs replacing?
Indicator lights only really indicate the length of time a unit has been used. This is not an accurate reflection of when to change the filter. If a unit is used in a heavily contaminated environment, the filter needs to be changed earlier than it would in a normal residential setting.
Q How did you determine that filters will last as long as 5 years?
The quantity of Carbon, Zeolite and True Medical Grade HEPA used in our units, establishes the life of the filter.
Q What type of testing and approvals did your unit pass?
Austin Air products are CSA Approved.
Q How do you change the filter? Is it difficult to change?
It’s fairly easy to change the filter. You’ll need a large trash bag, work gloves, and a Philips screwdriver. See detailed instruction here.
Q Have you been involved in any clinical trials?
We have been involved in a number of clinical trials in recent years. Here’s a brief summary.
Published in the American Journal of Pediatrics, the study shows that when using and Austin Air Purifier in the bedroom, children with asthma can reduce hospital visits by nearly 20%.
Conducted by The University of Johns Hopkins in Baltimore, the study used our air purifiers to reduce levels of Nitrogen Dioxide in the home. The results showed a significant improvement in air quality.
Another study from Johns Hopkins University clearly demonstrates that running one of our units will effectively remove indoor pollutants from the home, including nicotine.
For more information on the clinical trials we have been involved in follow this link.
Q Have you ever supplied the US government?
Austin Air has worked on a number of projects involving the US government. In 2002, we worked with FEMA, as the US government prepared to destroy its stockpile of chemical weapons. Our air purifiers were placed in over 20,000 homes in the Anniston area, to protect residents in the event of a chemical disaster.
After 9-11 we worked with FEMA again, along with the American Red Cross, distributing air purifiers to the residents of NYC.
Austin Air has also worked closely with the EPA, providing air purifiers to many of their facilities.
We have also worked with the United States Department of Veterans Affairs, installing our air purifiers in their medical facilities.
We also provide air purifiers to the many US Embassies across the world to help protect American citizens abroad.
Q Has Austin been used during natural disasters?
Austin Air provided nearly 10,000 air purifiers to the residents of Southern California during the Natural Gas leak at SoCal Gas in 2015.
Our air purifiers were also used during the cleanup operation, after Hurricane Sandy hit New York in 2012. We also provided air purifiers after Hurricane Katrina devastated Florida in 2005.
Climate change means wildfire season is lasting much longer. Bigger, faster, hotter fires are becoming the new norm. This has a huge impact on air quality for many parts of the country. Our HealthMate Plus™ is designed specifically to help people living in highly contaminated environments such as areas affected by forest fires.
Q Can Austin Air Purifiers be used if I am chemically sensitive
The Austin Air Healthmate Plus™ was designed specifically for people with sensitivity to formaldehyde, a major concern for many with chemical sensitivities.
Q I would like to return my unit, what should I do?
If you purchased your unit less than 30 days ago, please call our customer service team on (800) 724-8403 to obtain your RA number. When you have this number, you will qualify for a refund and can ship your unit back to us.
Q There is a fault with my unit, what should I do?
In the unlikely event that you are not satisfied with your purchase, please contact our customer service team on (800) 724-8403. Please have the serial number of your unit ready
5 Common Pitfalls When Buying The Best Air Purifier
There are many industry measurements in air purification that gauge performance such as CFM (Cubic Feet Per Minute). This metric provides a view into the efficiency related to the air purifier, by measuring how many cubic feet per minute this air purifier can scrub. Another measure that is vital to improving your indoor air quality is called dwell time
We breathe in and out, day and night, about 12 to 20 times or more per minute. You may take even more breaths, depending on your activity level. That means you take 17,000 to 30,000 breaths per day! You need air to provide your body with oxygen, and your respiratory system helps to get rid of toxins in the body. Breathing is as essential to life as the heart is to pump blood through your veins. But what happens if the air around you is polluted? If you don’t like the taste of something you are eating, you can choose to stop eating it.
Unfortunately, even if you know the air around you is contaminated or bad for you, you won’t be able to simply stop breathing. You can choose is to surround yourself with the best air possible. One way of eliminating toxic pollutants in the air is to run an indoor air purifier in your bedroom or in the areas where you spend most of your time.
When you look up air purifiers online, you will find many different options, from low-cost models in your neighbourhood retail store to high-end contraptions that come with a hefty bill. Just with anything you want to buy, make sure you do your research and don’t buy the wrong unit.
A good air purifier needs to be able to address the widest range of indoor air pollutants in your surroundings. It needs to have the right filters to target the pollutants that affect you most. Before we get into the five air purifiers you should never buy, let me take a few moments to talk about the dangers of breathing polluted air:
In some industries, it’s a well-known fact that workers are exposed to toxic chemicals and fumes. Think about hair stylists in salons, welders, health care workers, and more. Even if you spend most of your time at home, the air that you breathe is contaminated to some degree.
EPA studies show that poor IAQ may be more dangerous than outdoor pollution. In many cases, the indoor air quality is two to five times worse than outdoor air, in some cases, even up to 100 times worse.
Remember the term “Sick Building Syndrome?” One of the problems is that indoor air pollutants come from many different sources. There are well-known pollutants such as pollen, dust and dust mites, tobacco smoke and wood smoke. Toxic pollutants can also emanate from the very materials and furniture that surrounds you. There is formaldehyde in particleboards, toxic fumes coming off paint, stains and other finishes, fabrics that have been treated… the list is very long.
You may also contribute to indoor air pollution inadvertently if you use many personal care products, apply harsh cleaning products, cook on a gas stove or get a lot of dry-cleaning done, for example. In modern construction buildings, these indoor air pollutants are often allowed to build up because the homes have been made so energy efficient and less leaky.
Indoor air pollution can affect people quite differently. Some are very sensitive to odors and chemicals. Others develop allergies to dust and other particles. Some do not seem to be affected at all for a long time. The people that are most at risk are babies and children because they are so low to the ground and they take more breaths than adults. The elderly also need to be careful.
The EPA warns that IAQ-related health effects can appear immediately in the form of allergic-like responses or much later in the form of chronic diseases or even cancer. That is why it is so important to assess the air we are breathing and to take steps to breathe cleaner air, if possible.
Here are some tips for you to consider when you look for the right air purifier. Air purifiers are not regulated by the government, and there are so many designs, filters and systems to choose from.
The air purifier that would be best for you depends on your surroundings, sensitivities and concerns.
1) Never buy an air purifier from a manufacturer that promises the strongest motor
The first air purifier to avoid is one that boasts a super strong motor. This seems illogical. After all, isn’t stronger better?
Not in this case.
When air is pushed through an air purifier at a high rate, the filters won’t be able to remove as many toxins, meaning you may be exposed to them longer.
If your air purifier uses a HEPA filter, a strong motor may actually prove damaging over time, as it will fray the strands making up the filter. That, too, will decrease the air purifier’s efficiency.
If your air purifier uses granular activated carbon for the removal of odors and chemicals, great. It is one of the most important filters out there.
But these filters also work best when the air is allowed to pass through at a slower rate. That way, the carbon can adsorb the highest amount of VOCs and toxic chemicals.
2) Never buy an air purifier that has a medical-grade HEPA filter ONLY
The second air purifier that you should never buy is one that comes with only one filter - even if it is a good one.
The pleated HEPA filter has been shown to remove 99.9 percent of particles that are 0.3 microns in size, which is great. These filters are important to people who are sensitive to dust, pollen and other particles.
But particles are all these HEPA filters are catching.
Chemicals and odors will pass right through, and they can affect your health and well-being in the long term.
According to the Canadian government, longer-term health effects of chemical exposure might include organ damage, weakening of the immune system, reproductive problems and birth defects, effects on the mental cognitive or physical development of children as well as cancer.
http://healthycanadians.gc.ca/healthy-living-vie-saine/environment-environnement/chemicals-chimiques-eng.php
The EPA also acknowledges that breathing polluted air can lead to short-term and long-term health effects.
Immediate effects are often similar to colds and may include sneezing, irritated eyes, throat and nose, difficulty breathing and more.
Breathing polluted air over a long period of time has been linked to serious and often fatal conditions, including respiratory diseases, heart disease, and cancer.
http://www.epa.gov/iaq/ia-intro.html
In order to remove airborne chemicals and gases, an air purifier needs more than just a HEPA filter.
A complete air purifier must include a deep-bed activated carbon filter that is packed with many pounds of carbon. Carbon is also used in water filters, gas masks and medical treatments to counteract poison.
It is the most effective filter media on the market to trap airborne chemicals, gases and odors. It can remove formaldehyde, traffic fumes, benzene, smoke as well as hundreds of other volatile organic compounds.
3) Never buy an air purifier that has less than a 2.5-inch deep bed of carbon
The third air purifier you should never buy is one that doesn’t have enough carbon.
As I mentioned earlier, activated carbon is the most important filter to get rid of chemicals and odors in the ambient air.
But just because a manufacturer states that the unit features an activated carbon filter, that does not mean it comes with enough carbon or that it comes with the right type of carbon.
Some manufacturers spray a thin layer of activated carbon over mesh and call that an activated carbon filter. Technically, they are right, but it won’t be effective for long.
Others offer a thin wall or box of activated carbon that also limits its efficiency and longevity.
An effective and long-lasting carbon filter features a deep bed of granular activated carbon and offers at least 2.5 inches of progressive diagonal filtration to maximize its filtration capacity.
This all makes sense once you understand how activated carbon works.
Activated carbon is made from organic materials such as charcoal, wood and coconut shell, heated up in the absence of air and crushed into granules.
It is then treated with oxygen, which opens millions of tiny pores between the carbon atoms and produces a large surface area for gases and odors to get adsorbed.
Adsorption means that pollutants attach themselves to the surface area of the carbon by way of chemical reaction.
Activated carbon has been proven good or effective in the adsorption of more than 200 chemicals and odors, including ozone, octane, formaldehyde, benzene, acetone, diesel fumes, nitroglycerine, organic chemicals, turpentine, toluene, sulfuric acid and smog.
One pound of activated carbon contains a surface area of approximately 100 acres.
Once it becomes saturated, activated carbon needs to be replaced. So, of course, the more carbon there is, the longer and more effective the air purifier will be.
4) Never buy an air purifier from a manufacturer that offers fewer than 100 different models or options
The fourth air purifier you should avoid is one that is too generic. If a company only makes a few models, then that is what they will try to sell you.
But chances are, these air purifiers won’t address your needs perfectly. You need choices. You need a proper particle filter, a sizable carbon filter, the right kind of unit and the bells and whistles that provide cleaner air for you.
A person living in a hot and humid, flooding-prone area needs a very different air purifier than a person living in a city apartment with pets.
If you are uncertain about which air purifier, filters or options work best for you, call the company. They will ask the right questions to narrow down your choices and to meet your needs.
AllerAir, for example, offers more than 500 different units, but that doesn’t have to scare you off. The units are divided into series to make selection easier and there are guides you can consult. Still, calling the AllerAir team to discuss your options may still be your best bet.
For the right kind of air purifier, you should consider the size of the area, the type and severity of indoor air pollution, your preference in terms of free-standing or HVAC-attached air purifiers, your sensitivities (if applicable), budget and design.
5) Never Buy an Air Purifier that is Not Proven
What Should You Buy?
The fifth air purifier you should never buy is one that hasn’t been proven to work. Ask the manufacturer or dealer for proof, read reviews, get informed. This should be just part of your normal research. An air purifier is an investment and it should last a long time, so you want to choose one that can produce results, won’t be too noisy, features a look you can live with and that doesn’t need replacement filters all the time.Proof means lab tests that were done to show a unit’s efficiency. In AllerAir’s case, for example, the AirMedic Pro 5 series was shown to remove toxic chemicals formaldehyde and benzene by more than 90 percent within 6 hours. On the low setting.Choosing the right air purifier is an important decision, and there is no one-size-fits-all solution. The more choice you have, the better.It also a good idea to look for a company that backs its units with an iron-clad guarantee and a good warranty.Arm yourself with information and talk to the companies to figure out which way to go.Good luck, and breathe easy.