Can I claim warranty if screen is broken?

09 Feb.,2024

 

In this modern age, smartphones and other electronic devices have become an essential part of our lives. We rely on these devices for communication, productivity, and entertainment. However, accidents happen, and the screens of our beloved gadgets can end up shattered or cracked. This leads us to an important question: can we claim warranty if the screen is broken? Let's delve into this topic and find out your options.

Understanding Warranty Coverage:

To provide a clear answer, we need to understand what warranty coverage entails. Generally, warranties cover manufacturing defects and faults that may arise during normal usage. These warranties usually have a specified duration, such as 12 or 24 months. However, there are different types of warranties, including manufacturer's warranty, extended warranty, and third-party warranty. The terms and conditions of these warranties may vary, so it is vital to read the fine print.

Manufacturer's Warranty:

Most devices come with a manufacturer's warranty, which typically covers defects and malfunctions. However, it is important to note that a broken screen is usually considered accidental damage and is not covered by the manufacturer's warranty. This is because such damage is unrelated to any manufacturing fault. Manufacturers usually display a list of exclusions for warranty coverage, which may include cracked screens.

Extended Warranty:

Many consumers opt for extended warranty plans offered by manufacturers or third-party companies. These plans provide additional coverage beyond the manufacturer's warranty. More often than not, extended warranties cover accidental damage, including broken screens. However, it is crucial to review the terms and conditions of the plan before assuming your screen will be covered. Some warranties have stipulations on accidental damage or require you to pay a deductible.

Out-of-Warranty Repair:

If your device is out of warranty or the warranty does not cover accidental damage, you might still have the possibility to repair the broken screen with professional help. Authorized service centers or repair shops can offer screen replacement at a cost. While this may not be covered by the warranty, it can still be a more reasonable option compared to purchasing a brand-new device, especially if the rest of your device is in good working condition.

Third-Party Insurance:

Some individuals choose to opt for third-party insurance policies to protect their devices. These policies often provide coverage for accidental damage, including broken screens. If you have such insurance, you may be able to claim a replacement or repair service without worrying about voiding your manufacturer's warranty. It's worth noting that premium prices and terms will vary depending on the insurance provider.

Tips to Protect Your Screen:

While warranties and insurance can offer peace of mind, it's always wise to take preventive measures to protect your device's screen. Here are a few tips to consider:

1. Invest in a high-quality screen protector: A tempered glass or impact-resistant film can provide a strong layer of protection for your screen.

2. Use a protective case: Choose a sturdy case with raised edges to prevent the screen from touching surfaces when placed face down.

3. Be cautious with handling: Avoid dropping your device or placing it in a bag with sharp objects that could damage the screen.

Conclusion:

To sum up, claiming warranty for a broken screen can be a tricky situation. Manufacturer's warranties typically exclude accidental damage, including cracked screens. However, extended warranties and third-party insurance policies can offer coverage for such incidents, depending on the terms and conditions. It is essential to carefully read and understand the warranty coverage before making any assumptions. Additionally, investing in preventative measures can go a long way in protecting your device's screen. Remember, addressing the issue promptly by seeking professional repairs can often be a cost-effective solution if warranty coverage isn't an option.

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